Shipping policy
ORDER PROCESSING:
Please allow 5-7 business days to process your order. Expect an email within 7 business days to let you know your order is on the way!
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 5 miles of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before [time] during store hours [insert store hours] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 7 business days using UPS or Fedex. We only ship to the United States and Canada at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We do offer free shipping for orders over $49.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount. Buyer is required to ship product back
In the event that your order arrives damaged in any way, please email us as soon as possible at info@rowestationwoodworks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@rowestationwoodworks.com